Privacy Policy

Who we are

Plantywise is operated by Sebastian Schaaf ("we", "us", "our"). We act as the data controller for personal data collected through our service.

What data we collect

• Account data — name, email address, and login credentials when you create an account.
• Usage data — how you interact with the service, including chat messages, feature usage, and session information.
• Device data — IP address, browser type, operating system, and device identifiers.
• Support data — messages and attachments you send when contacting us.

How we use your data

• Providing the service — to create and manage your account, deliver AI plant care guidance, and process your subscription.
• Improving the service — to analyse usage patterns and improve features.
• Security — to detect and prevent fraud, abuse, and unauthorised access.
• Customer support — to respond to your enquiries.

Legal basis

We process your personal data on the following bases: performance of our contract with you (account and service delivery), legitimate interests (security, analytics, service improvement), consent (where specifically requested), and legal obligation (where required by law).

Who we share data with

• Paddle — our Merchant of Record, which handles payments, subscription management, tax compliance, and invoicing on our behalf.
• Infrastructure providers — hosting, database, and analytics services that help us run the platform.
• Professional advisers — legal and accounting professionals, where necessary.
• Authorities — law enforcement or regulatory bodies, where required by law.

Data retention

We retain your personal data for as long as your account is active or as needed to provide the service. When data is no longer required, we delete or anonymise it. Specific retention periods depend on the type of data and our legal obligations.

Your rights

Depending on your location, you may have the right to access, correct, delete, or port your personal data, restrict or object to processing, and withdraw consent. To exercise any of these rights, please reach out to us.

Security

We use appropriate technical and organisational measures to protect your personal data, including encryption in transit and at rest, access controls, and regular security reviews.

Cookies

We use essential cookies to keep you signed in and maintain your session. We may also use analytics cookies to understand how the service is used. You can manage cookie preferences through your browser settings.

Changes to this policy

We may update this policy from time to time. Material changes will be communicated through the service or by email. Continued use of Plantywise after changes constitutes acceptance.